Telemedicine FAQs

What is Telemedicine?

Telemedicine is the practice of using video conference and telecommunications technology, such as your smartphone or tablet, for a visit with your doctor.

How does Telemedicine work?

Your Telemedicine appointment is scheduled by calling (817) 481-2121.  Once your appointment has been scheduled you will receive instructions via email prior to your appointment.  

What will I need for this visit?

To ensure that you connect with your doctor you will need the following:

  • a working smartphone or tablet with a working video camera and microphone
  • high-speed internet connection (most cellular networks now qualify as well as home-based internet access)

On the day of your appointment, please make sure your device is sufficiently charged or plugged in; you can log in to your visit up to 10 minutes prior to the start time.

What is the cost of a Telemedicine appointment?

Telemedicine visits cost the same as office visits and are a convenient alternative for some patients. Co-pays specific to your plan are accepted during the scheduling process.

Are prescriptions provided during a telemedicine appointment?  Yes
What if I am late for the appointment?

If patients connect more than 10 minutes late to their telemedicine appointment, their appointment is canceled.

Can my child and/or teenager have a telemedicine appointment?

Patients under the age of 18 must have an adult present during their telemedicine appointment.

What if I need help with downloading the app or signing in?

For all technical issues, please contact OrthoLive support by calling (866) 456-7846.